Eden Service Standards Compliance

Employee Name *

First

Last

Employee Email *

Do you respond to all client enquiries within 2 hours of allocation? *

If a telephone number is provided, do you respond by telephone first? *

Do you follow up with voicemail and email when unable to reach a client by phone? *

If no phone number is provided, do you respond by email alone? *

Do you make follow-up attempts according to the timeline specified (end of the working day, second, and third days)? *

Do you update the enquiry status in Bullhorn to "closed-non-responsive" after three unsuccessful attempts? *

Do you send Terms of Business (TOB) within 2 hours of taking full details of the vacancy? *

Do you follow up on TOBs not responded to within the specified timelines? *

Do you write job advertisements within the required timeframe after TOBs are returned? *

Are job advertisements sent to the client for review and published on relevant job boards on time? *

Do you proactively source candidates using all specified methods (Bullhorn, job boards, resourcers)? *

Do you ensure all applications are acknowledged by the end of the working day they are received? *

Are candidates regularly updated on their application status? *

Management required you

Do you communicate with clients primarily via telephone when appropriate? *

Are regular updates provided to clients about the status of their recruitment process? *

Do you document all interactions accurately and promptly in Bullhorn? *

Do you ensure compliance with confidentiality at all times? *